Support and maintenance of IT systems
A reliable IT system is the foundation of every successful business. Our serviceof support and maintenance for IT systemsensures that your infrastructure operates stably, securely, and without unnecessary downtime – while you can focus on your business.
- We provide continuous technical support and proactive maintenance of all parts of the IT environment:
- server and client systems
- network infrastructure (LAN/WAN, VPN, firewall)
- cloud and hybrid solutions
- security systems and backup solutions
- user support (helpdesk)
IT System Maintenance Packages
Server, network, and firewall maintenance is billed separately.
BASIC
Basic maintenance
For small offices and simple IT needs
- Workstation maintenance (OS and security updates)
- Remote IT support (email / phone)
- Basic diagnostics and troubleshooting
- IT equipment inventory
- Basic security settings
STANDARD
Professional maintenance
Best price-to-service ratio – recommended package
- Everything from the BASIC package
- Active computer monitoring
- User and rights administration
- VPN support for remote work
- Preventive system maintenance
- Integration with domain, servers, and network
- Quick resolution of everyday IT issues
PREMIUM
Advanced and proactive maintenance
For demanding users and critical systems
- Everything from the STANDARD package
- Proactive maintenance and optimization
- Priority IT support
- Advanced security controls
- Regular technical and security reports
- Support for multiple locations
- 24/7 support (by agreement)
The scope of maintenance applies to workstations; other IT infrastructure is contracted separately.